About the conference

EVERYTHING COUNTS: Measuring Performance in Rwanda’s Service Industry

In collaboration with the USAID- Human and Institutional Capacity Development project, the Rwanda Society for Performance Improvement (RSPI) is pleased to bring you the very first Performance Improvement Conference for Rwanda’s service industry that will explore how businesses, organizations, and the public service sector can more effectively identify, measure and apply approaches aimed at improving performance in customer service.

EVERYTHING COUNTS: Measuring Performance in Rwanda’s Service Industry is a powerful one-day event that will explore how businesses, organizations, and the public service sector can more effectively identify, measure and apply approaches aimed at improving performance in customer service.

This event is an opportunity for private and public sector professionals to explore emerging processes for measuring the quality and impact of customer service.
Join 200 professionals, seasoned CEOs and performance improvement practitioners to learn about the latest developments in modern Human Performance Technologies.

In this conference you will:

• Hear inspirational keynotes from Performance Improvement and business experts
• Uncover the hidden causes of customer service problems
• Develop successful customer service strategies and behaviors
• Implement lasting solutions with measurable results

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