General Manager, Kigali Marriott Hotel
Recognized in his field as a high-performing General Manager, the Marriott’s Kenneth Shore is an experienced customer service professional with 34 years of experience in the hotel industry, 8 years over two tours Marriott International. Throughout his impressive career, Mr. Shore has been at the forefront of global operations in the hospitality industry, effectively translating conceptual business models into specific growth strategies and global business development campaigns to grow market share and increase sales revenues.
His extensive knowledge in hotel management is proven by his various executive positions in hotel management in which he cultivated successful teams, measured by increased profit as well as productive relationships with communities served. An advocate for building the capacity of his staff, he has worked hard to achieve the highest level of service and hospitality by mentoring staff at all levels, encouraging collaboration and, as we have seen in the case of the Kigali Marriott Hotel, building new teams and guiding them through pre-opening phase.
Mr. Shore attributes his success in business to his enduring core values, which he shares with the Marriott International. His dedication to employees and clients are his roadmap to excellence, while his unique ability to approach challenges with strategic thinking and integrity guides his work. Most importantly, Mr. Shore’s personal commitment to serve his community shapes the “Spirit To Serve” culture he fosters at work, creating an enthusiastic workforce that takes pride in customer satisfaction. He understands that service happens in various ways but that commitment to service will always lead to success.Back to Agenda